Shipping Policy
Thank you for shopping with Big Sales and Deals. We work hard to provide quality products at competitive prices and a reliable shopping experience. Please review our shipping policy below before placing your order.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Processing times may be longer during holidays, promotional events, periods of high order volume, or circumstances outside our control.
Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when tracking is available.
Estimated Delivery Times
Estimated delivery times depend on the product, fulfillment location, shipping carrier, and destination.
For orders shipped within the United States, estimated delivery is generally:
Standard Shipping: 5–12 business days
Some products may arrive sooner, while certain products shipped from international fulfillment centers may require additional time.
Any delivery dates provided at checkout or in order communications are estimates and are not guaranteed unless specifically stated otherwise.
Multiple Packages
We work with multiple suppliers and fulfillment partners to offer a wider selection of products and competitive prices.
If you purchase multiple items in one order, your products may be shipped from different fulfillment centers. As a result, your order may arrive in separate packages and on different dates.
You will not be charged additional shipping fees solely because an order is divided into multiple packages.
Shipping Costs
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, Big Sales and Deals may offer free shipping promotions on qualifying products or orders. Promotional shipping offers may be subject to additional terms or minimum purchase requirements.
Tracking Your Order
When tracking information is available, it will be provided by email after your order has shipped.
Please allow 24–72 hours after receiving your tracking number for the carrier's tracking system to update.
If your tracking information has not updated for an extended period, please contact us so we can assist you.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible. We will make reasonable efforts to update the address before the order is processed, but we cannot guarantee that changes can be made once fulfillment has begun.
Big Sales and Deals is not responsible for orders delivered to an incorrect address provided by the customer.
If a package is returned to us or our fulfillment partner because of an incorrect or incomplete address, additional shipping charges may apply to have the order resent.
Lost, Delayed, or Missing Packages
Shipping carriers may occasionally experience delays due to weather, transportation disruptions, holidays, customs processing, high shipping volume, or other circumstances outside our control.
If your tracking information shows your package as delivered but you cannot locate it, please:
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Check around your property, mailbox, front desk, parcel locker, or other secure delivery areas.
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Ask household members or neighbors whether they accepted the package.
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Contact the shipping carrier for additional delivery information.
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Contact Big Sales and Deals if you still need assistance.
We will make reasonable efforts to help investigate shipping issues with the carrier or fulfillment provider.
International Shipping
When international shipping is available, delivery times may vary significantly depending on the destination country and customs processing.
International customers are responsible for any applicable customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country unless otherwise stated during checkout.
Customs delays are outside the control of Big Sales and Deals.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
We will make reasonable efforts to accommodate cancellation requests. However, once an order has entered fulfillment or has been shipped, it may no longer be eligible for cancellation.
If the order has already shipped, our applicable return and refund policy will apply.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive an incorrect product, please contact us promptly after delivery.
Please include your order number, a description of the issue, and clear photographs or video of the product and packaging when applicable. This information helps us investigate the issue and determine the appropriate resolution.
Returns and Refunds
Shipping-related issues do not automatically qualify an order for a refund.
Returns, exchanges, and refunds are governed by our separate Return & Refund Policy. Please review that policy before requesting a return or refund.
Contact Us
If you have questions about your shipment or need assistance with an order, please contact Big Sales and Deals through the contact information provided on our website.
Please include your order number when contacting us regarding an existing purchase so we can assist you more efficiently.